đźšš Shipping Policy

At Genzoutfit, we’re all about making your shopping experience smooth, stylish, and stress-free — that includes fast and reliable delivery on every order.

đź•’ Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).

  • During high-demand periods (like sales, new drops, or holidays), processing times may be slightly extended by 1–2 extra days.

  • Orders placed after hours, on weekends, or during holidays will begin processing the next business day.

📦 Shipping Methods & Delivery Estimates

We currently offer Standard Shipping across the U.S.

Shipping Method Estimated Delivery Time
Standard Shipping 5–10 business days

🚨 Please note: Delivery timelines are estimates only. Delays due to weather, carrier issues, or regional disruptions are outside our control, but we’ll always do our best to keep you in the loop.

🌍 Do You Ship Internationally?

At this time, Genzoutfit only ships within the United States. We’re working on expanding to other regions soon — follow us on social or join our newsletter to be the first to know when we go global 🌎

đź’¸ Shipping Fees

Shipping charges are calculated at checkout based on:

  • Your location

  • The shipping method selected

  • Total weight of your order (if applicable)

All applicable fees will be visible before you complete your purchase. We believe in full transparency — no surprise costs.

🔍 Tracking Your Order

As soon as your order ships, you’ll receive a shipping confirmation email with your tracking number and link. You can click that link anytime to check where your package is in real time.

Didn’t get your tracking email? No worries — just contact us at [email protected] and we’ll resend it.

📦 What If My Package Is Delayed or Lost?

If your order is taking longer than expected or shows as “Delivered” but you haven’t received it:

  1. Double-check your shipping address confirmation email

  2. Ask roommates, neighbors, or building management (it happens!)

  3. Contact us within 7 days of your expected delivery date

We’ll work with the carrier to track down your package or find a solution that works for you.

🙋 Need Help?

We’re here for all your questions — style-related or shipping.
Email our team anytime at [email protected] and we’ll respond within 24–48 business hours.