1. Who are these terms with?
This site is operated by GenzOutfit (“we”, “us”). If you don’t accept these terms, please don’t place an order. Questions about them can be sent through our contact page.
2. What do we sell?
We sell personalized items for people, such as pajamas, blankets and socks printed with your pet’s photo or with our own pet designs. Every item is made to order after you buy it. We ship to US addresses only.
3. How are orders accepted?
- Placing an order and paying is an offer to buy. Your order is accepted when you receive our order confirmation email.
- We may decline or cancel an order and refund it in full if we can’t fulfil it, if an item was priced or described incorrectly, if we suspect fraud, or if the photo or text breaks section 5.
4. How are personalized items printed?
Each item is made after you order it, using the photo and options you submit. We don’t send a proof on every order. Our team crops your photo and places it on the design, and if it’s too blurry, dark or low-resolution to print well, we email you before production. If you ask us to print the original photo anyway, we will, and the result isn’t treated as a misprint.
Please check your photo, any pet name and the size you select before you pay. Names and text are printed as you type them.
5. What do you agree to when you upload a photo?
- You own the photo or have permission to use it.
- The photo doesn’t break anyone else’s rights, such as copyright, trademarks or a person’s privacy.
- You keep ownership of your photo, and you let us store, crop, resize and print it to make, ship and, if needed, reprint your order.
We don’t use your photo in ads, on social media or on this site without your permission. We may refuse or cancel an order with a refund if the photo or text is offensive or illegal, or uses artwork, logos or characters you don’t have the rights to. See our photo rights and IP claims page.
6. How do prices and payment work?
- Prices are in US dollars and shown on each product page and at checkout, along with any shipping charge.
- Payments are handled by our payment providers; we don’t see or store your full card number. See payment methods for the options.
- If a price is shown incorrectly because of an obvious error, we’ll contact you before printing so you can confirm the correct price or cancel for a full refund.
7. Can you change or cancel an order?
Because each item is printed for you, we may not be able to change or cancel an order once production has started. Contact us as soon as possible if you need a change.
8. Shipping
We ship to US addresses only. The production and delivery ranges on our shipping page are estimates, not guaranteed delivery dates. Please make sure your shipping address is correct at checkout.
9. Returns, reprints and refunds
Custom items can’t be returned for a change of mind. If your item arrives damaged, misprinted or wrong, email us photos within 14 days of delivery and we’ll reprint or refund it. Our returns and remake policy explains what is and isn’t covered and forms part of these terms.
10. Accounts
If you create an account, keep your password private and tell us if you think someone else is using it. We may suspend an account that is used for fraud or abuse.
11. Acceptable use of this site
Don’t try to break into, overload, scrape at scale or interfere with this site or anyone else’s use of it. The text, designs and images on this site belong to GenzOutfit or are used with permission. Please don’t copy them for commercial use.
12. What do we promise, and what don’t we?
We make each item from the photo you send. Colors can look slightly different on screen than in print, and print placement can vary a little from item to item; small differences like these are normal and aren’t misprints. Beyond that, the site and its content are provided as they are, except for any rights that can’t be excluded by law.
13. Limitation of liability
To the extent the law allows, our responsibility for any order is limited to the amount you paid for it, and we aren’t responsible for indirect losses, including a gift not arriving by a particular date. Nothing in these terms limits rights you have under consumer law.
14. Governing law
These terms are governed by the laws of {{OWNER_TODO: governing-law state}}, United States. Nothing here removes rights you have under the consumer laws of the state where you live.
15. Changes to these terms
We may update these terms; the version that applies to your order is the one published when you placed it. The date at the top shows the latest version. Related pages: our privacy policy, shipping page and returns and remake policy.