Frequently asked questions
This page covers the questions customers ask most often before and after checkout. If you need more help, email [email protected].
How long does it take to process my order?
Orders are typically processed within 1-3 business days after payment is confirmed, excluding weekends and holidays.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take a short period to appear after the label is created.
Do you ship internationally?
If international shipping is available, rates and timelines will be shown at checkout. Customs duties, import taxes, or local fees may apply depending on the destination country.
Can I return an item?
Yes, eligible items may be returned within the approved return window if they are unworn, unused, and in original condition with tags attached.
What items are non-returnable?
Final sale items, gift cards, intimate products, earrings, hosiery, and hygiene-sensitive items are generally non-returnable unless they arrive damaged or incorrect.
How do I choose the right size?
Review the size guide on each product page and compare your body measurements before ordering. If you are between sizes, use the fit notes on the product page or email us for guidance before checkout.
Can I change or cancel my order?
If your order has not yet entered processing, we may be able to help. Email [email protected] as soon as possible with your order number and requested change.
How can I contact support?
Email [email protected]. Please include your order number for faster assistance.