How It Works

Ordering a custom pet product from GenzOutfit takes four steps. You upload your dog’s or cat’s photo on the product page, our team places it on the design, the item is printed to order, and it ships to your US address. If your photo is too blurry, dark or low-resolution to print well, we email you before production.

How does ordering a custom pet item work?

1. Choose your product and upload your photo

Pick your item and its size or blanket option, then upload your pet’s photo on the product page before you add it to your cart. The photo upload is required on every personalized product.

Some items also have a name field. Some blankets take a pet name of up to 12 characters, and the memorial blanket asks for your pet’s name and, if you like, their years. The product page shows exactly which fields each item has.

2. We place your photo on the design

Our team crops your photo and places it on the design, so you don’t need to crop it yourself. We print your actual photo. It isn’t redrawn or illustrated.

We don’t send a proof on every order. If your photo is too blurry, too dark or too low-resolution to print well, we email you before anything is printed.

3. Your item is printed to order

Nothing is printed ahead of time. Production starts after your order is placed and takes 1–5 business days depending on the item:

  • Pajama pants and short pajama sets: all-over print, printed in the USA, 2–4 business days.
  • Satin pajama set: dye-sublimation printing, 3–5 business days.
  • Crew socks: sublimation printing, 2–4 business days.
  • Blankets: sublimation printing on one side, printed in the USA, 1–3 business days for landscape styles and portrait fleece, 2–4 business days for portrait minky.

Orders with two or more items take 1 extra business day.

4. We ship it to your US address

US shipping takes 2–9 business days for pajama pants, short sets, socks and portrait minky blankets, 5–7 business days for landscape blankets and portrait fleece blankets, and 9–11 business days for the satin pajama set. During busy holiday periods, shipping can take 5–15 business days longer, so order early for the holidays. Deliveries to Hawaii, Alaska, Puerto Rico and similar areas can take up to 40–45 business days. Our shipping and production times page has the full breakdown.

What makes a good pet photo for printing?

Your print can only be as sharp as the photo you upload. Run through this checklist first:

  • Clear and in focus. Fur and whiskers should look crisp when you zoom in, not blurry or smeared.
  • Well lit. Daylight from a window is easier to print than a dim room or a harsh flash.
  • Front-facing. Your pet looking toward the camera, not turned away.
  • Eyes visible. Both eyes open and not hidden by fur, shadows or glare.
  • Whole face in frame. Ears, chin and cheeks included, with nothing cut off at the edges.
  • No heavy filters. Skip stickers, text overlays, beauty filters and strong color effects.
  • One pet per photo, unless the product page says the item can include more.

If you can, upload the original photo from your phone or camera. Screenshots and photos saved from social media are usually smaller and more compressed.

What happens if my photo can’t print well?

If your photo is too blurry, dark or low-resolution to print well, we email you before production. You can reply with a different photo, or tell us to go ahead with the one you uploaded.

If we flag a photo and you ask us to print it anyway, the result will reflect that photo’s quality, so it isn’t covered as a misprint. Our returns and remake policy has the details, and a sharper photo is usually worth a few minutes of searching your camera roll.

Which products can I personalize?

You can add your pet’s photo to custom pet face pajamas, personalized pet blankets and crew socks. Before you order clothing, check the size guide, because custom items can’t be exchanged for a different size.

How it works: common questions

Will I see a proof before my item is printed?

Not on every order. Our team places your photo on the design, and if the photo is too blurry, dark or low-resolution to print well, we email you before production so you can decide what to do.

Is my pet’s photo hand-drawn or turned into a cartoon?

No. We print the photo you upload. It is cropped and placed on the design, but not redrawn, painted or illustrated.

Can I use a photo of a pet who has passed away?

Yes. The same photo tips apply, and if an older photo won’t print well, we’ll email you before production. Our pet memorial gifts include a blanket with space for your pet’s name and years.

Is the photo printed on both sides of the blanket?

No. All of our blankets, fleece, sherpa and minky, have a single-sided print. On the sherpa blankets, the print is on the fleece front and the back is sherpa fleece.

Where can I find more answers?

Our FAQ covers sizing, shipping, returns, care and gifts.