Shipping and returns at a glance
- Where: US addresses only.
- Cost: any shipping charge is shown at checkout before you pay.
- Timing: printed after you order, then shipped. Ranges by product are in the table below.
- Problems: custom items can’t be returned for change of mind, but if yours arrives damaged, misprinted or wrong, email us photos within 14 days of delivery and we’ll reprint or refund it. See our returns and remake policy.
How long does production and shipping take for each product?
The wait has two parts. Production is the time we need to place your photo on the design and print it; shipping is the carrier’s delivery time once it leaves production. Times are in business days, so weekends aren’t counted. The total column simply adds the two ranges together. It’s an estimate, not a guaranteed delivery date.
| Product | Production | US shipping | Estimated total |
|---|---|---|---|
| Pajama pants and short pajama sets | 2–4 business days | 2–9 business days | 4–13 business days |
| Satin long-sleeve pajama set | 3–5 business days | 9–11 business days | 12–16 business days |
| Crew socks | 2–4 business days | 2–9 business days | 4–13 business days |
| Landscape blankets (fleece, sherpa and minky) | 1–3 business days | 5–7 business days | 6–10 business days |
| Portrait fleece blankets | 1–3 business days | 5–7 business days | 6–10 business days |
| Portrait minky blankets | 2–4 business days | 2–9 business days | 4–13 business days |
Why does production take a few days?
Nothing is printed ahead of time. Your item is printed after you place your order, using your pet’s photo or the design you chose. Production starts once your order is placed. If we need to email you because your photo is too blurry, dark or low-resolution to print well, production waits until that’s sorted. Our how personalization works page explains the photo check.
What can add time to an order?
- More than one item: orders with two or more items take 1 extra business day of production.
- Holiday season: during periods of high demand, shipping can take 5–15 business days longer.
- Remote areas: deliveries to Hawaii, Alaska, Puerto Rico and similar areas can take up to 40–45 business days.
- A photo we need to ask you about: production starts after we hear back from you.
Should you order early for the holidays?
Yes. Holiday demand can add 5–15 business days to shipping, and every item is made to order, so order early for the holidays. We can’t guarantee delivery by a specific date, including Christmas. If a date matters, add up the production and shipping ranges for your item in the table above and leave extra room.
Where do we ship?
We ship to US addresses only. We don’t ship internationally, so please use a US shipping address at checkout.
What if your shipping address is wrong?
We ship to the address you enter at checkout, so check it before you pay. If you spot a mistake, contact us through our contact page as soon as you can with your order number and the corrected address. We’ll do our best to update it, but once your order is in production or has shipped, we may not be able to change it.
Shipping questions
Can you guarantee my order arrives by a certain date?
No. We give production and shipping ranges, but we can’t guarantee a delivery date. If you need an item for a specific day, order as early as you can.
Do you ship outside the United States?
No. We only ship to US addresses. Deliveries to Hawaii, Alaska, Puerto Rico and similar areas can take up to 40–45 business days.
How will I know my order has shipped?
We send order and shipping emails to the address you used at checkout, so keep an eye on your inbox and spam folder.
My order seems to be taking longer than the range. What should I do?
First check whether your order had more than one item, was placed during the holiday season or is going to a remote area, since all three add time. If it’s still well past the range, send us your order number through our contact page and we’ll look into it.
What if my order arrives damaged or wrong?
Email us photos within 14 days of delivery through our contact page, and we’ll reprint or refund it. Our returns and remake policy has the details.
More answers are in our FAQ.