Shipping information
Below is our standard shipping information. Last updated: June 2026. This page explains how orders are processed, when tracking is sent, and what customers should know before a package reaches its destination.
|
Processing
Order processing timeOrders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from transit time. This means the number of days needed to prepare, verify, and pack your order happens before the shipping carrier begins final delivery. During launches, promotions, holidays, or other high-volume periods, processing may take slightly longer than usual. |
Delivery
Estimated delivery timesUS Standard: 3-7 business days after 1-3 day processing. Tracking emailed within 24h of dispatch. Delivery estimates are provided in good faith but are not guaranteed unless explicitly stated. |
What to know before your order ships
Shipping rates
Standard shipping is free on eligible US orders over $69. For orders below that threshold, shipping rates are calculated at checkout based on destination, selected service, current carrier rates, and order size.
Tracking information
Tracking is emailed within 24h of dispatch after the order leaves our processing queue.
Customs, taxes, and duties
International orders may be subject to customs fees, taxes, or import duties determined by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect shipping details
Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays or losses caused by incomplete or incorrect address details submitted by the customer.
Shipping delays
Delivery estimates may be affected by weather conditions, customs processing, carrier disruptions, high-volume periods, or circumstances outside our direct control.
If we cannot ship on time
If we cannot ship within the stated processing and shipping timeframe, we will contact you with an updated estimate. Where required, you may cancel the delayed order for a refund instead of accepting the revised shipping date.
Questions about shipping?
Email [email protected] with your order number and we will help you as quickly as possible.
Email Support