Shipping information
Below is our standard shipping information. This page explains how orders are processed, how shipping timelines work, when tracking is sent, and what customers should know before a package reaches its destination.
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Processing
Order processing timeOrders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from transit time. This means the number of days needed to prepare, verify, and pack your order happens before the shipping carrier begins final delivery. During launches, promotions, holidays, or other high-volume periods, processing may take slightly longer than usual. |
Delivery
Estimated delivery timesStandard domestic delivery typically takes 3–7 business days after dispatch, depending on destination and final-mile carrier handling. International delivery times vary by country, customs review, local carrier schedules, and regional import procedures. Delivery estimates are provided in good faith but are not guaranteed unless explicitly stated. |
What to know before your order ships
Shipping rates
Shipping rates are calculated at checkout based on destination, selected service, current carrier rates, and order size. If free shipping is offered, eligibility will be shown at checkout or in promotional messaging.
Tracking information
Once your order has shipped, you will receive a shipping confirmation email with tracking details when available. Tracking may take a short period to update after label creation, depending on the carrier.
Customs, taxes, and duties
International orders may be subject to customs fees, taxes, or import duties determined by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect shipping details
Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays or losses caused by incomplete or incorrect address details submitted by the customer.
Shipping delays
Delivery estimates may be affected by weather conditions, customs processing, carrier disruptions, high-volume periods, or circumstances outside our direct control.
Questions about shipping?
Contact our support team with your order number and we’ll help you as quickly as possible.