Frequently asked questions
Use this page to answer the most common customer questions before they need to contact support. For anything not covered below, please contact our team directly.
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and holidays.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take a short period to appear after the label is created.
Do you ship internationally?
If international shipping is available, rates and timelines will be shown at checkout. Customs duties, import taxes, or local fees may apply depending on the destination country.
Can I return an item?
Yes, eligible items may be returned within the approved return window if they are unworn, unused, and in original condition with tags attached.
What items are non-returnable?
Final sale items, gift cards, intimate products, earrings, hosiery, and hygiene-sensitive items are generally non-returnable unless they arrive damaged or incorrect.
How do I choose the right size?
Please check the Size Guide on each product page and compare your body measurements to the size chart before ordering. If you are between sizes, choose based on the fit notes provided on the product page.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to help. Contact us as soon as possible with your order number and request details.
How can I contact support?
You can contact us through our Contact page or by emailing [email protected]. Please include your order number for faster assistance.